Revenue Leak
Missed calls become missed bookings.
Tables sit empty while demand vanishes silently. You only feel it later in the nightly closeout.
FOR RESTAURANTS
Seamless ServiceStarts with Lola
Lola answers your restaurant's phone, handles bookings, and never misses a call — so your team stays on the floor.
The phone never stops. Service does.
Every ring pulls staff off the floor. Every missed call is revenue — and you don't even know why they called.
- Peak Service
Every ringing phone pulls staff off the floor.
Hosts leave guests waiting, pace slows, and service quality drops during your busiest windows.
- Time Drain
FAQ calls consume hours with no upside.
Parking, corkage, kids, and dress code questions repeat daily while your team should be focused on service.
- Floor Chaos
Changes and late arrivals break flow fast.
Amendments, cancellations, and hold requests pile up at once and disrupt table planning in real time.
- No Visibility
No call intelligence means no improvement loop.
Without tags, patterns, and transcripts, there is nothing to coach, fix, or optimize week over week.
Revenue Leak. Missed calls become missed bookings.
Lola answers, understands, confirms — and logs everything.
Your voice concierge that turns calls into bookings and everything in between.
Natural Conversation
Live
Understands guests, answers questions and confirms bookings in one conversation.
Natural Conversation
Guests speak normally. Lola detects intent and handles it in one flow.
- Make, amend, or cancel reservations
- Running late — hold my table
- FAQs: corkage, parking, kids, dress code
- Edge cases: suppliers, complaints, manager requests
Booking Intelligence
Live Ops
Capture missed calls, confirm bookings, and store preferences automatically.
Booking Intelligence
Every call becomes clean ops — captured, tagged, and ready for service.
- Dietary notes & preferences captured
- VIP guests flagged
- Waitlist opportunities converted
- Ops timeline your team can trust
Capacity Maximizer
Live
Turns availability into revenue: smarter allocations, fewer conflicts, faster turnarounds.
T1 • 2p
T2 • 4p
T3 • 6p
T4 • 2p
T5 • 4p
T6 • 2p
T7 • 4p
T8 • 6p
T9 • 2p
T10 • 4p
T11 • 2p
T12 • 6p
Capacity Maximizer
Turns availability into revenue: smarter allocations, fewer conflicts, faster turnarounds.
- Live availability via booking system API
- Fewer double bookings / conflicts
- Better table-size matching
- Less host-stand chaos
Hear Lola in action
A real booking flow — reservation, kid-friendly question, dietary note — handled in under 30 seconds.
Saturday Dinner Booking Demo
00:30
Traditional hospitality asks:
"Who has time to answer the phone?"
We ask:
"What if every call was an opportunity?"
Phase 01
Lola Setup
Route calls into Lola. Keep your direct line. Start booking instantly.
We provision a dedicated Lola number for your restaurant — designed for guests. Your existing line stays live for suppliers and direct business calls, and it can receive forwarded calls from Lola when you want a human to take over.
- Lola number: One number guests actually use: publish the Lola number everywhere (Google, website, Instagram, menus).
- WhatsApp calls: Call + WhatsApp-ready: guests can reach you via standard calls or WhatsApp calls — essential for travellers.
- Connects to your booking system: Lola plugs into your booking API to see availability, table options, rules, and guest details.
- Learns your house rules: hours, menus, corkage, kids, seating areas, dress code, policies — plus booking constraints.
- Routing you control: if a guest insists on speaking to the restaurant, Lola can forward immediately.
In under a day, your calls stop interrupting service — and start becoming clean, logged bookings.
Phase 02/A
Lola Operation
Always on. Instant answer. Infinite scale — with memory.
Always on. Zero missed calls
Lola answers instantly — even at peak. No hold music, no voicemail, no “please call back later”.
- 24/7 coverage
- Handles multiple callers at once
- Escalates when needed
OPERATIONS PANEL
Live OpsBooking confirmed
Sat 19:30 • 4 guests • Terrace
Time changed (+30 mins)
Updated by caller while in queue
Dietary note captured
Shellfish allergy added to booking
Waitlist converted
Spot opened • guest auto-confirmed
Call escalated
Guest requested a human • forwarded instantly
Guest memory
Every caller is recognised. Lola pulls context instantly — so guests never repeat themselves.
- Caller recognised: Sarah M.
- Last booking: Sat 19:30 · Terrace · 4 guests
- Note: shellfish allergy
Next: define how Lola routes edge cases and follows your exact policies.
Phase 02/B
Rules, FAQs & Routing
Your policies in. Confident answers out.
House rules
Synced from booking system policy fields and restaurant source of truth.
CorkageRxx / bottle
KidsAllowed until 20:00
Dress codeSmart casual
SeatingBar / Terrace / Main
Availability2-10 guests / Indoor / Outdoor / Roof terrace
AccessibilityStep-free entrance via side gate
ROUTING RULES
Live RulesIntent: Large group
Table over 10 → call forwarded to restaurant
Intent: Short notice
Reservation within 24 hours → call forwarded to restaurant
Intent: Menu query
Vegan menu query not in system → send website link via WhatsApp
Intent: Supplier
Route to back office
Intent: Complaint
Escalate immediately
Key outcomes
Clear answers from your rules — with deterministic next steps.
- FAQs answered using your exact house rules
- Availability checked live (party size + seating area)
- Edge cases routed by intent (you decide what gets through)
- Every call ends with clear next steps
PHASE 03
The Control Room
Your phone becomes a dataset. Not just answered — understood.
Every ring becomes a data point.
Calls are classified into intents, resolved with next steps, and turned into searchable operational intelligence.
PERFORMANCE PANEL
LIVECalls received
312
Answered
97%
Bookings
32
Escalated
4
Calls vs bookings (18:00–22:00)
Top intents
- Bookings41%
- Changes23%
- Running late12%
- FAQs18%
- Complaints6%
312
Demand logged
Peak-hour volume, fully captured.
97%
Answer rate
No voicemail. No missed revenue.
32
Covers confirmed
Bookings captured and confirmed in real time.
18
Amendments resolved
Time and party changes without staff.
7
Late notices
Guests kept you informed.
12
FAQs resolved
Handled without pulling staff off the floor.
VIP routed •Waitlist converted •Allergen logged •Supplier routed •Review captured •Complaint escalated •Booking confirmed •VIP routed •Waitlist converted •Allergen logged •Supplier routed •Review captured •Complaint escalated •Booking confirmed •
PRICING
No two venues lose demand the same way.
Lola is scoped around venue volume, service rhythm, routing complexity, and the level of automation and visibility your team needs.
Scoped to venue volume
Recover
For venues focused on missed-call recovery and core booking capture
- Missed-call recovery and core booking capture
- Essential routing for reservations, changes, and key service questions
- Transcript visibility across guest conversations
- Clean handoff when a manager or host needs to step in
Most venues start here
Recover + Automate
For busy restaurants that need deeper routing, after-hours handling, and operational visibility
- Deeper routing across bookings, amendments, and edge cases
- After-hours handling that still captures live demand
- Operational visibility into call outcomes and pressure windows
- Built around the service rhythm of a busy floor
Custom for groups
Scale
For larger groups, multi-site operations, and more advanced workflow needs
- Multi-site routing and location-aware booking logic
- Group reporting across venues, teams, and service periods
- Workflow orchestration for approvals, escalations, and exceptions
- Structured rollout and advanced operational support
Scope the right setup
See how Lola fits your service flow.
We'll map your call volume, booking rhythm, amendment flow, routing depth, and reporting needs against the right deployment.